Terms.

Emig is the operating name of our platform and Services. The legal entity behind Emig is Utter Vision, a registered Canadian charity (Charity Registration Number 716839949 RR 0001). In this Agreement, “Emig”, “we”, “us”, and “our” refer to Utter Vision operating as Emig, and “you” and “your” refer to the person or organization using the Services. All rights and obligations described in this Agreement belong to, and are enforceable by, Utter Vision.

This Agreement governs your use of the services we provide through Emig (the “Services”). Our platform exists to make immigration guidance more accessible, easier, and faster for people around the world. By signing up for the Services, clicking the applicable acceptance button, and continuing to use the Services afterward, you acknowledge and agree to be bound by this Agreement. If you do not agree to these terms, you must not access or use the Services.

Unless prohibited by Applicable Law, we may update these Terms from time to time. Updated terms will be posted on Emig, and it is your responsibility to check for changes and review the revised terms. Your continued use of the Services after an update constitutes your acceptance of the changes.

If you have questions about this Agreement, or wish to raise a legal matter or file a complaint, please contact us at legal@emig.ai. For help with your account or the Platform, contact support@emig.ai. For general inquiries, contact info@emig.ai. You can also reach us at our registered address: 809 – 1 Deauville Ln, North York, ON M3C 1Z7, Canada.

We provide access to visa- and immigration-related information, materials, and content (the “Content”) through the Platform. The Content includes, without limitation, videos, noteboards, pricing details, Biometrics Appointment scheduling, features, offers, and information provided by third parties. It is designed to give you comprehensive resources for understanding and engaging with visa and immigration processes in various countries, including the United States, the United Kingdom, Australia, and Canada.

The Portal allows you to enter Your Data into the Platform. Acting as an intermediary, Emig facilitates the secure transfer of Your Data to designated Account Managers. This process is designed to streamline and support your visa and immigration applications and to make the experience as seamless and efficient as possible.

We facilitate visa and immigration applications on a case-by-case basis by providing tailored support. This includes assisting you in communications with Account Managers, third-party consultation providers, or legal professionals, as appropriate for the specific country or region. We may also connect you with internationally certified advisors for guidance suited to your needs. This facilitation spans the application journey: initial submission, reconsideration requests where an outcome is unfavourable, and assistance with reapplying if necessary. We also coordinate the submission of application fees and associated payments in compliance with applicable requirements, and provide guidance throughout each phase to support the best possible outcome.

The Approval Rate Calculator gives you an informed estimate of your likelihood of success in visa and immigration applications. The tool draws on recent applications submitted through the Portal, using data from actual cases to remain accurate and relevant. By analysing key factors and trends from prior submissions, the calculator delivers tailored insights to help you understand your prospects and prepare with confidence. It is an estimate only and does not predict or guarantee any outcome.

Subject to this Agreement and any restrictions set out in the Content, Emig grants you a limited, non-transferable, non-exclusive, and revocable license to use the Platform. This license is granted strictly to enable you to use the Services, review the Content, and prepare and submit an Immigration Application through the Platform. Where applicable, applications may be redirected to governmental platforms for visa and immigration submission. This provision reflects our commitment to helping users and Partner Organizations navigate the complexities of the visa and immigration process.

We provide you with access credentials to enable your use of the Platform, including Instructional Videos and other resources. This “Access Information” includes user IDs and passwords, or the ability to create an account through email, Google, or Apple sign-in.

Access Information is personal and non-transferable. You are responsible for ensuring that no one other than you or your authorized representatives accesses the Platform using your credentials. This obligation applies equally to Partner Organizations and other entities using the Services. Unauthorized sharing, use, or access of your account is strictly prohibited and may lead to suspension or termination of the Services.

We reserve the right to monitor account activity to ensure compliance with this Agreement. If we detect suspected misuse, such as unauthorized downloading, sharing, or exploitation of resources, we may suspend or terminate the account immediately. This policy applies to all users and exists to protect the integrity of our resources and ensure fair usage across our community.

All users must provide complete, current, and accurate personal information and other data requested through the Portal, Emig, or other communication channels, including: personal information (name, contact details, citizenship and legal status, gender, date of birth, home and mailing address, marital status, and emergency contact information); financial and educational details (financial information, educational qualifications, employment information, transcripts, and English or French test scores); and visa and immigration application data (passport details, visa-specific requirements, and the medical and financial information required for processing).

Where payment is required, you must provide current, complete, and accurate payment information, which may include a valid PayPal or Stripe account, or credit or debit card information for a card legally registered to the paying party and valid in their country of residence.

You must ensure that all necessary permissions have been obtained from any affected third party (such as custodians, parents, or legal guardians) to allow us to collect, use, and process the required data.

This Agreement does not transfer to Emig any ownership rights over Your Data in its original form. You retain ownership of, and exclusive rights to, Your Data.

You acknowledge that Your Data may be hosted on servers located outside Canada and may be subject to the legal frameworks and contractual terms of those jurisdictions, beyond our direct oversight. By using the Services, you consent to these conditions.

An integral part of the Services involves the collection, processing, transmission, and disclosure of Your Data by Emig, its Partner Organizations, and their service providers. By using the Platform, you expressly consent to: (1) our sharing of Your Data with Partner Organizations, visa agencies, language-testing organizations, educational institutions, professional bodies, service providers (including hosting providers), and relevant Governmental or Regulatory Authorities, as required to deliver the Services; and (2) receiving communications from us, including informational and marketing emails, relating to the Services and our programs.

All personal information will be handled in accordance with our Privacy Policy, available at /privacy. Notwithstanding the foregoing, we reserve the right to disclose personal information where necessary to comply with Applicable Law, legal process, or the requirements of a Governmental or Regulatory Authority.

We reserve the right to use or share Your Data, and information about your use of the Platform, in an aggregated and anonymized format that does not personally identify you (“De-Identified Data”), in accordance with the Privacy Policy. De-Identified Data may be used to improve and optimize the Platform and the Portal; enhance our Instructional Videos; update and refine the Approval Rate Calculator; advance the functionality and accuracy of our AI features; conduct performance analytics; and support the sustainability of our programs, including through the licensing of aggregated insights to third parties, with any resulting proceeds applied to our mission as described in Section 10.

Emig retains full ownership of any intellectual property rights arising from the use of De-Identified Data and its application in improving the Services.

Only certain Partner Organizations have agreements with Emig enabling the submission of applications through the Platform, and not all visa and immigration pathways or programs offered by those Partner Organizations may be accessible through the Platform.

The Platform is governed by usage policies that we may provide from time to time, including through electronic updates or postings on Emig. These policies may specify limitations on data storage and the equipment or software requirements necessary for proper functionality. You are solely responsible for complying with these policies.

You bear full responsibility for selecting, configuring, installing, maintaining, and ensuring the performance of any equipment, software, or services you use in connection with the Platform, including your choice of internet service provider. This responsibility does not extend to our own systems and networks.

We cannot guarantee the integrity of data. It is your sole responsibility to create and maintain backups of any data you use in conjunction with the Platform.

The Platform is not designed or authorized for use in inherently dangerous, highly time-sensitive, or mission-critical scenarios. This includes applications for special pathways such as diplomatic visas or programs opened at random for specific ethnicities or nationalities. You must exercise caution and seek alternative solutions for such applications.

You will not: (8.6.1) reproduce, modify, reverse engineer, disassemble, decrypt, or otherwise convert into human-readable form the Platform or any part of it; (8.6.2) distribute, license, sublicense, lease, rent, sell, or otherwise provide access to the Platform to any third party; (8.6.3) remove or obscure any proprietary rights notice on the Content; (8.6.4) use the Platform in any way inconsistent with its established use parameters; (8.6.5) attempt to hack the Platform or defeat any encryption or technical protection methods; (8.6.6) collect information about other users by monitoring or intercepting any process or communication; (8.6.7) use any bot, spider, virus, worm, Trojan horse, time bomb, or other code designed to gain unauthorized access to, monitor, damage, or disrupt the Platform; (8.6.8) use, distribute, or alter the Instructional Videos in ways that violate copyright law in Canada, the United States, the United Kingdom, or Australia; (8.6.9) authorize or permit any other party to do any of the above; or (8.6.10) redistribute, modify, or misuse any visa and immigration instructions or guidance provided through the Instructional Videos, coaching webinars, or similar formats, contrary to their educational purpose.

Adherence to these restrictions is essential to maintaining the integrity and security of the Platform, and non-compliance may result in termination of access and legal action.

Any suggestions, bug reports, feedback, or other communications regarding the functionality of the Platform or Emig that you submit to us (each, a “Submission”) will be treated as non-confidential. We may use or share Submissions, including with affiliates or third parties, for any purpose, such as improving our Services for the United States, Canada, the United Kingdom, and Australia.

You grant Emig, its affiliates, and its successors a perpetual, worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, copy, distribute, transmit, modify, and prepare derivative works of any Submission in connection with the Services, including for promoting, improving, and developing the Platform.

This Section does not extend to personal information, which is protected under the Privacy Policy and handled in compliance with applicable data-protection law.

Users of the Platform, including the Portal and Instructional Videos, agree to pay all applicable fees as set out on Emig or otherwise communicated. Fees are quoted in the currency relevant to the service location (for example, USD for U.S.-related applications). We may modify fees with reasonable notice, which may be posted on the website. Continued use of the Platform after such changes constitutes acceptance of the new fees.

Emig is operated by Utter Vision, a registered Canadian charity (Charity Registration Number 716839949 RR 0001), on a not-for-profit basis. All fees, deposits, and other amounts collected under this Agreement are applied exclusively to operating, maintaining, and improving the Platform and its programs, and to goods and services that directly support our charitable mission of making immigration guidance more accessible, easier, and faster for the people we serve. No portion of these funds is distributed as profit or personal benefit to any member, director, or officer of the organization.

In certain cases we may require an application processing deposit based on the applicant's country, profile, or other criteria relevant to application outcomes. Conditions regarding the deposit, including refundable and non-refundable scenarios, are provided on Emig and are subject to change. Situations in which the deposit will not be refunded include failure to provide required documentation, rejection of the visa application, or cancellation of the application before a decision is received.

Partner Organizations agree that all subscription fees and related charges are non-refundable in all circumstances. A Partner Organization agreement may be terminated by either party with a minimum of 30 days' advance written notice. We may adjust subscription fees with reasonable notice in accordance with the applicable agreement.

Certain fees may be charged by Partner Organizations or third-party service providers. These fees are non-refundable and beyond our control, as they are remitted directly to the applicable partner or provider.

By paying via credit card or other methods, you authorize Emig or its third-party payment processors to charge all applicable fees. Rejected payments may incur additional fees, and we may delay processing of any application until full payment is received.

Outstanding payments may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law, beginning on the due date. You are also responsible for reasonable costs, including legal costs, associated with the collection of overdue payments.

All taxes, duties, and government charges relating to this Agreement, other than taxes on our net income, are your responsibility. Payment amounts will be adjusted to account for any tax withholding so that the full amount due is remitted to us. Official receipts for taxes paid must be provided promptly upon request.

By accessing the Platform, you agree to maintain the confidentiality of this Agreement and of any information we provide, except where disclosure is necessary for the delivery of agreed services. During the term of this Agreement and after it ends, you will: safeguard all Confidential Information and ensure it is not disclosed, transmitted, or accessed by any unauthorized party without our prior written consent; use, disclose, or reproduce Confidential Information only as required to access or use the Services; and report any misuse, unauthorized access, or misappropriation of Confidential Information to us immediately, in writing.

We will implement reasonable organizational and technical measures to protect Your Data while it is within our control. Your Data may be disclosed (1) to Governmental or Regulatory Authorities, as required by Applicable Law, and (2) to professional advisors, where necessary to comply with Applicable Law or to defend against claims relating to this Agreement.

The confidentiality obligations do not extend to information that becomes publicly accessible through no fault of the receiving party; is lawfully disclosed to the receiving party by a third party under no obligation of confidentiality; is independently developed without reliance on the Confidential Information; or was already lawfully in the receiving party's possession before disclosure under this Agreement.

Upon termination of this Agreement, or upon our written request, you must promptly return or securely destroy all Confidential Information in your possession, custody, or control. Because monetary damages may be insufficient to remedy a breach of these obligations, Emig may seek injunctive relief, whether interim or permanent, and any other legal or equitable remedies available. This Section applies to all elements of the Platform, including the Portal, the Instructional Videos, visa coaching webinars, and associated educational materials.

The Platform, including the Portal, the Instructional Videos, visa coaching webinars, the Approval Rate Calculator, and all related tools, designs, and Content, is and remains the exclusive property of Emig and its licensors. We retain all right, title, and interest in the Platform and its components, which are protected under Canadian, U.S., U.K., Australian, and international copyright and intellectual property law. Except for the limited license granted in Section 3, nothing in this Agreement grants you any ownership interest, license, or other right in the Platform or the Content.

The Instructional Videos and associated educational materials are protected under applicable copyright law. Unauthorized reproduction, distribution, or adaptation of the Instructional Videos is strictly prohibited and constitutes a breach of copyright law.

In keeping with our mission, we may, at our sole discretion and only under a written agreement, share technical knowledge or resources with mission-aligned organizations seeking to improve access to immigration guidance. No such sharing occurs by default or by implication. Inquiries of this kind should be directed to info@emig.ai.

If you use materials provided through the Platform, with or without consultation from our team, you assume full responsibility for your actions. Emig is not liable for any outcomes, including legal disputes, inaccuracies, or misuse of the Content.

We may amend these Terms at any time without prior notice. Continued access to or use of the Platform after such changes constitutes your acceptance of the updated Terms. You are responsible for reviewing these Terms periodically.

We may modify, suspend, or discontinue any part of the Platform, including the availability of Instructional Videos or other resources, at any time and without notice. Such changes may apply to Services offered in Canada, the U.S., the U.K., Australia, or any other jurisdiction.

We may review user data stored on the Platform to ensure compliance with this Agreement, and may edit or remove data that, in our sole discretion, is unlawful, obscene, abusive, fraudulent, or otherwise objectionable.

We may restrict or terminate access to the Platform, temporarily or permanently, at our sole discretion and without liability. We will make reasonable efforts to provide advance notice where feasible, but immediate action may be necessary in some circumstances. Access may also be revoked for abusive conduct, fraudulent use, or any activity that poses a threat to our systems, third-party systems, or other users. If you breach this Agreement we may issue warnings, suspend or terminate accounts, limit Platform activity, or refuse future services. These actions may also be taken if we are unable to verify information you provide, or if your actions risk financial loss or legal liability for Emig, its Partner Organizations, or other users. We will not be liable to you or to any third party for terminating or suspending access.

We may investigate suspected breaches of this Agreement. You agree to cooperate with (1) governmental or regulatory authorities investigating potential unlawful activity; (2) our Partner Organizations, in addressing fraud or other misconduct related to immigration and visa applications; and (3) system administrators at internet service providers, networks, or related entities, in enforcing these Terms. By agreeing to these Terms, you accept our authority to take all necessary legal, technical, and equitable measures to safeguard the Platform and its resources.

You will promptly and accurately report to Emig Support (support@emig.ai) any actual or apparent errors, problems, nonconformities, or other difficulties with the Platform, including the Instructional Videos, the Approval Rate Calculator, and other Services. You also agree to provide any other information we reasonably request to help troubleshoot and resolve such issues. By submitting this information, you consent to its collection, processing, transmission, and disclosure by Emig for internal purposes, including improving the Platform and our programs. This obligation applies to all users, including Partner Organizations. Emig is not liable for any outcomes resulting from the use of these materials or tools, whether errors are reported or not.

This Agreement may be terminated by either Party for any reason, **without cause**, upon 30 days' written notice to the other Party.

We may terminate this Agreement immediately upon notice if (a) you commit a material breach of this Agreement and fail to remedy it within 30 calendar days of our notice; or (b) you breach any of your representations in this Agreement.

We may also terminate immediately upon notice if we are prevented from providing any portion or all of the Services, including the Instructional Videos, the Approval Rate Calculator, or other tools, due to (A) your acts or omissions in breach of this Agreement; (B) the acts or omissions of any third party, including any Partner Organization; or (C) any Applicable Law or ruling issued by a Governmental or Regulatory Authority.

Upon termination or expiry of this Agreement, whether by you or by Emig, you **must** stop using all Services, including the Instructional Videos and tools. Payment obligations for fees accrued before termination remain unaffected. Rights, remedies, and provisions that naturally or expressly survive termination will remain in effect.

The Platform, including the Instructional Videos, the Approval Rate Calculator, and all related Content, is provided “as is”, without warranties or conditions of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, security, or accuracy.

We do not guarantee the accuracy, completeness, or reliability of any Content. Some Content, including Instructional Videos and tools such as the Approval Rate Calculator, may consist of approximations, hypothetical scenarios, or illustrative material. Such Content carries no official standing in any country and should not be relied upon as an authoritative source. We are not responsible for your failure to achieve desired outcomes, such as visa approvals or successful applications, which depend on factors beyond our control, including your own actions, third-party processes, and governmental decisions. We are not responsible for application rejections, errors in your data, or issues arising from your failure to comply with requirements or policies.

Emig has no special relationship with or fiduciary duty to you and is not responsible for how you or any other user interprets or uses the Content. The Platform provides general guidance and facilitation; it does not constitute legal advice or legal representation. Where regulated immigration advice is required, we may connect you with professionals who are authorized under the laws of the destination country, as described in Sections 2.3 and 5.9. Under no circumstances will we be liable for any loss or damage caused by reliance on the Platform's Content, tools, or Services, including opinions, statements, or advice. All actions taken on the basis of the Content are at your sole discretion and risk. This applies to all users, including Partner Organizations.

Content may include references to third parties, external links, or information sourced from third-party entities, which may change without notice. We bear no responsibility for the accuracy, legality, or compliance of third-party information. All issues arising from your interactions with third parties, including Partner Organizations and other service providers, are solely between you and that third party.

You are solely responsible for meeting entry requirements, visa conditions, and Applicable Law in any country, and we assume no liability for any failure to access your chosen destination or services. We use reasonable measures to secure data collected through the Platform, but we are not liable for unauthorized access, data breaches, or actions taken by governmental or third-party entities in relation to your data; you should back up your information. We are not responsible for unauthorized use of the Platform by any third party using your login credentials. We do not guarantee uninterrupted access to the Platform, that the Platform or linked content will be free of viruses or other harmful elements, or the confidentiality of communications made through the Platform, over the internet, or by telephone.

We will not be liable for any claims or damages arising from use of the Platform for time-sensitive purposes. You must evaluate the timeliness and relevance of the Content for your specific needs.

Some jurisdictions do not allow the exclusion of certain warranties or liabilities. In such cases, the limitations stated here may not apply to you in full, but will apply to the maximum extent permitted by law.

To the maximum extent permitted under Applicable Law in Canada, the United States, Australia, and the United Kingdom, Emig shall not be liable, whether you are an individual user, a Partner Organization, or another entity, and regardless of the legal theory (warranty, contract, tort, negligence, strict liability, or otherwise), for any indirect, incidental, consequential, special, exemplary, or punitive damages. This includes lost profits, loss of use, loss of data, personal injury, fines, fees, penalties, or other liabilities, whether or not we have been advised of the possibility of such damages, arising from or related to the use of, or inability to use, the Platform, the Instructional Videos, the Approval Rate Calculator, or any related Content or Services.

To the maximum extent permitted under Applicable Law, the total aggregate liability of Emig in connection with this Agreement, your use of or inability to use the Platform (including any AI features, chatbots, Instructional Videos, the Approval Rate Calculator, or other tools), or any other claim relating to the Platform, will not exceed CAD $900. The existence of more than one claim will not increase this maximum amount.

Nothing in this Agreement limits our liability for fraud, or for personal injury or death to the extent directly caused by our proven gross negligence or wilful misconduct.

The limitations in this Section represent the allocation of risk between the Parties. They apply even if any remedy in this Agreement is found to have failed of its essential purpose, and they survive termination or expiry of this Agreement. Some jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages; in such cases, the limitations above may not apply to you to the extent prohibited by law, but shall apply to the maximum extent permitted.

By using the Platform, you agree to indemnify, defend, and hold harmless Emig (Utter Vision), its directors, employees, agents, affiliates, Partner Organizations, and service providers from and against all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) any misuse or unauthorized use of the Platform, including its AI features, chatbots, Instructional Videos, Approval Rate Calculator, or other tools; (b) any breach of this Agreement, including its warranties, representations, or obligations; (c) any content, data, or information you submit, upload, or share through the Platform, including claims of defamation, intellectual property infringement, or privacy violations; (d) any failure to comply with applicable laws, regulations, or visa and immigration requirements in any jurisdiction in which you operate; (e) any disputes or claims between you and third parties, including Partner Organizations and governmental authorities, in connection with your use of the Platform; and (f) any loss or damage caused by your negligence, misrepresentation, or failure to provide accurate or complete information.

We may assume the exclusive defence and control of any matter subject to indemnification by you, at your expense, in which case you agree to cooperate fully with our defence. This indemnity survives the termination or expiry of this Agreement.

All users of the Platform, including Partner Organizations and other entities, agree to these Terms as applicable to their use of the Platform. Emig is operated by Utter Vision, a registered Canadian charity (Charity Registration Number 716839949 RR 0001) organized and operated on a not-for-profit basis, and this Agreement is binding upon all Parties.

Neither Party will be liable for delays or failures in performance caused by circumstances beyond its reasonable control, including natural disasters, government actions, pandemics, or other unforeseen events. This does not excuse the non-payment of amounts owed. Our obligations to provide the Services may be suspended in such circumstances.

This Agreement is governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to conflict-of-law principles. Any dispute arising out of or relating to this Agreement will be resolved exclusively in the courts of Ontario, Canada.

If any provision of this Agreement is determined to be invalid, illegal, or unenforceable, that provision will be severed and the remainder will remain fully enforceable, preserving the intent of this Agreement.

The Platform may include links to third-party websites, tools, or applications. These are provided for convenience and information only. Emig does not endorse and assumes no responsibility for the content, functionality, or policies of such third-party services. Please exercise caution when engaging with external resources, as privacy and data-protection laws vary between jurisdictions.

Except for the limited license expressly granted in Section 3, no license or right, whether by implication, estoppel, or otherwise, is granted to you under any patent, copyright, trademark, trade secret, or other intellectual property right of Emig. Copying or sharing of Content is prohibited except as expressly permitted; see Sections 5, 8, and 12.

The relationship between Emig and its users, including Partner Organizations and other entities, is non-exclusive. We reserve the right to work with other users or entities providing similar services in Canada, the U.S., the U.K., Australia, and elsewhere. This ensures the equitable provision of resources and services to all users without creating exclusivity arrangements.

Failure by Emig to enforce any provision of this Agreement, or to respond to a breach, does not constitute a waiver of that provision or breach. All users, wherever located, acknowledge that we reserve all rights to enforce any part of this Agreement at our sole discretion.

We may conduct audits to verify compliance with this Agreement by users, including Partner Organizations and other entities. Audits may include a review of user activity, data provided through the Platform, and usage patterns. If we suspect that you may have shared your access with others, copied or reproduced our Content, or engaged in activity that breaches this Agreement, such as connecting from multiple IP addresses or using multiple devices simultaneously or within the same period, we may take appropriate remedial action.

Audits will be conducted in accordance with Applicable Law. Non-compliance identified during an audit, whether actual or suspected, may result in account suspension, termination, or other actions necessary to protect the integrity of the Platform.

By clicking the “I AGREE” button, or any similar button or link designated by Emig to signify acceptance of this Agreement or use of the Platform, you acknowledge and agree that you are entering into a legally binding contract.

You consent to the use of electronic communication to (1) enter into agreements; (2) place orders; (3) create records; and (4) receive notices, policies, and records of transactions initiated or completed through the Platform. To the extent permitted by Applicable Law, you waive any rights or requirements that call for an original (non-electronic) signature or the delivery or retention of paper records. A printed version of this Agreement, or of any notice delivered electronically, will be admissible in judicial or administrative proceedings to the same extent as other business documents originally generated and maintained in printed form.

Emig may, with your prior written consent, feature your name, logo, testimonial, or success story to illustrate the impact of its programs. You may withdraw this consent at any time by writing to legal@emig.ai, after which we will cease new uses of your name or story within a reasonable period.